Booking Terms

Payment Policy

By confirming a safari booking with Riverine safaris, 40% down payment and a full payment for Gorillas and Chimpanzee Permit is paid for advance booking. Permits can only be booked and secured by paying in advance prior your arriving day to Uganda and Rwanda. Full Tour package payments will be expected to be done 6 weeks before your arrival and starting the tour on receiving confirmation of various bookings being placed by us. Alternatively, full down payments can be made to avoid double cash transfer expenses in the bank.

Cancellation Policy

The following cancellation guidelines apply in case of booking cancellation and will be referred to for any advance or full payments already made:

Gorilla Permits in Uganda
91 days before tracking, 70% refund
90-46 days before tracking,, 50% refund
45- 9 days before tracking, 25% refund
8-0 days before tracking, no refund

Gorilla Permits in Rwanda (rules by ORTPN Rwanda!)
30 days before tracking, 80% refund
30- 1 day before tracking, no refund

Individual Tours and Group Tours
90-45 days before starting 70% refund (30% will be charged)
45-10 days before starting 60% refund (40% will be charged)
10-1 days before starting 0% refund (100% will be charged)

Luxury Tours
45 days before starting 70% refund (of the advance payment)
45- 10 days before starting 50% refund (of the advance payment)
10-1 days before starting
0% refund

NB Please note that permits for Chimp walk in Kibale Forest, Gorilla tracking in Bwindi impenetrable National park and Gorilla’s in Rwanda can only be secured in advance by paying to different authorities within the countries. We will arrange for your tracking permits